By Purchasing an item from TexasHillCountryCeramics.com you agree to the following Terms and Conditions: 

THCC is based in the USA and ships to addresses located in the USA and Canada.   

Each and every one of our ceramic pieces is made by hand from start to finish - they are Made to Order. Make ready time is noted in the item description (so you know before you make your purchase the amount of time needed to create and finish the item). Orders are shipped as soon as they are completed.  Due to the number of orders received I am no longer able to take phone orders.  Thank you for your understanding.                

Please note: credit card payment is processed at the time of ordering.

Shipping 

• When will my order ship?
  • Orders ship on completion, the estimated time it takes to create and finish your order is noted in each item listing and Availability Section.  Please keep in mind that each item is handmade it takes time to properly create and finish each piece.  All make ready times are based on 'business work days'.  Business work days' are from Monday - Friday - and do not include holidays.  
  • Orders are shipped Monday - Friday, excluding holidays observed by the USPS (United States Postal Service).
  • Transit time:  Please allow for transit time once your order ships.  You can find the estimated delivery date of your order by visiting the USPS and using the Track and Confirm option.  I have no control over transit times or delivery to the address you provide, please contact your local United States Post Office for any question you have regarding delivery. You must provide a secure and safe place to receive your package. Texas Hill Country Ceramics is not responsible for theft of your package once it has been scanned "delivered" by the USPS tracking information.
• How are shipping & handling charges determined?
  • Shipping charges are based on the weight of an item shipped to a single address.  Shipping is calculated by the United States Postal Service based on the zone of the delivery address.   A small handling fee is added to cover the cost of boxes, packing and mailing materials and gas to take it to the post office. 
    
• Special instructions:
• Special Instruction can't be attached to the outside of any package, this is not allowed by the USPS. 
• Buyer responsibility:
• Buyers are responsible for providing a secure and safe place to receive packages.

Domestic Orders 

• APO Addresses.
  •  YES, we ship to APO & FPO addresses, please contact Texas Ceramics if you need to have items shipped to an APO or FPO.  Delivery times vary - check with your local postal office.

International Orders - at this time we only ship to Canada.

• Shipping charges are applied based on the weight of the item(s) shipped to a single address.  If an order is shipped in multiple packages or a back-ordered item is shipped at a later date, there are no additional shipping charges.
• Please keep in mind ceramic pottery is breakable and must be packed so you will receive it in one piece.  A handling fee is combined with the shipping charge to cover the cost of boxes, packing & mailing materials needed to ship your order safely.

• THCC is not responsible for any loss of goods if the shipping address provided is incorrect or erroneous in any way.  Orders returned due to incorrect or erroneous addresses will be handled in the same manner as Unclaimed Shipments. 

•   Damaged Items.
  • Your order is packed with great care, however once a package leaves our hands we cannot be certain how it is treated.  If your purchase arrives damaged please contact me within 3 days of receipt of your package at texasceramics@earthlink.net to help me begin the claims process.  You must retain all packaging materials and the damaged item, the postal inspector will need to see and retain the damaged items to process the claim. Failure to provide these items or cooperate with the claims process may result in your claim becoming invalid or denied. 
• Taxes, Duty or Fees.
  • Buyers are responsible for any sales tax, duty or fee associated with the order/shipment. 
    

  Payment Options

  The following payment options are available: 

• MasterCard, Visa, Discover, American Express, PayPal. Please note: your payment is processed at the time you place your order, NOT upon shipping.
• All Payments must be for exact amount of purchase in US Dollars.   Orders using non-credit card payment options will be cancelled if payment has not been received within 7 business days from order date or at THCC's discretion. If using a PayPal 'e-check' for payment orders will not be started or shipped until the 'e-check' clears.  This may take from 3 - 10 days.  We have no control over an e-check clearing, this is a PayPal policy.   

 The following types of payment are not accepted. 

• Purchase Orders
• COD Orders
• Money Orders - Foreign
• Checks Issued on Foreign Banks
• Bank Transfers

Order Cancellation and Refused or Unclaimed Shipments, Acceptance of Goods:

Cancellation of orders:    Notice of cancellation of an order must be made in writing. Orders cancelled within 24 hours are subject to a small handing fee of $5 to cover the costs of fees paid to process the payment.  Orders that are cancelled after 24 hours are subject to a cancellation fee of $15.00 plus 20% restocking/handling fee (the restocking fee is charged if the item has been started).  Orders that are shipped and returned are considered cancelled orders and are subject to applicable processing fees plus reimbursement of parcel return service fees incurred.   Orders that are placed online but the credit card is declined and payment is not received will be canceled immediately, due to difficulties in determining if the contact information is authentic we do not contact parties in declined transactions.   Please allow 7-10 business days for the processing of refunds to appear in your account. 

Refused/Unclaimed Shipments:  Unclaimed/Refused delivery of an order is an Order Cancellation.  Shipments that are returned are subject to a $15.00 cancellation fee plus a 20% restocking/handling fee plus reimbursement of parcel return service fees.  Initial shipping and handling fees are not eligible for refund and additional return shipping costs incurred will also be deducted.  We can not guarantee the final disposition of any order where the customer or recipient has refused delivery. 

Acceptance of Goods: Once you receive your order please take the time to check it over.  If you find a damaged item you must notify me within 3 days of reciept of the item.  All sales are considered final and received in good condition if I do not hear from you within 3 days from the date of receipt.  Date of receipt is based on the delivery date noted by the USPS (United States Postal Service) tracking.  

Damaged Items - What to do:  Should something happen to your order or one of the items in your order you must contact me within 3 days of receipt of the order.  Your assistance is needed to help me in submitting the claim notice to the postal service. This means photos of the damaged package and contents. Please do not throw away a damaged package or contents. Please refer to Damaged Items section for more information.

Special Orders/Merchandise Availability

Texas Hill Country Ceramics accepts both made to order  items and special orders.  These orders require full payment before work is started.  Made to order items or special orders are not eligible for return or refunds or store credit.    

Texas Hill Country Ceramics & Gifts reserves the right to offer, at any time, all or part of our merchandise assortment via our Website.  Texas Hill Country Ceramics & Gifts reserves the right to add or remove items from our Website, at any time at my discretion.  Some items may indicate an 'in-stock' status in error.

Return Policy

• If you need to return an unused, undamaged item please contact me in writing via email within 3 days of receipt of goods to obtain instructions and a Return Authorization Number (RAN)

• Items returned without a RAN may not be accepted and returned to you.

• Returned items must be received in good condition without damage and unused within 14 days of request to be eligible for refund*. 

• Refunds will be issued for merchandise only (minus restocking fees) using the same payment method used to make the purchase. 

• Buyers are responsible for return shipping costs.

Due to health reasons items that have been used and pump dispensers are not eligible or acceptable for return, refund or in-store credit.  

For your protection please insure and obtain delivery confirmation on return packages.  Special Orders, replacement pumps, night light switches and night light bulbs or Christmas Tree light bulbs, any item that has been used or altered are not eligible for return. 

*Returned orders are subject to a restocking fee of 20% of the merchandise amount unless prior arrangements are made, exchanged orders are not subject to restocking fees provided prior arrangement has been made. Items returned after 14 days from the issued RAN# are only eligible for 'in store/online" credit, this credit is good for 30 days. Please contact Texas Hill Country Ceramics if you have any questions.    

Packing items for return:  It is the responsibility of the recipient to pack returns properly.   Pack the item securely into the original box(es) with plenty of packing material and tape securely.  Items inside the shipping box must include all items originally sent with the order.  Write the RAN issued  clearly on the outside of the shipping box.  Please ship your box to the address provided in your written instructions.  COD or Freight Collect shipments will not be accepted.  Returned items that have been damaged prior to or during shipment are not eligible for refunds. Buyers are responsible for return shipping costs.

 

Privacy & Security

 Trust is at the heart of every successful, ongoing relationship. We know your privacy and security are of vital interest to you when shopping online and take the personal information you entrust to us very seriously. Because of this commitment, Texas Hill Country Ceramics & Gifts will never sell, rent or trade e-mail addresses or personal information with any other person or company. THCC does not track your use of this website and any information provided in an order is used only to communicate to you regarding your order, nothing else.

Credit card payments for orders you place with Texas Hill Country Ceramics & Gifts are received on a verified secure server, with Secure Sockets Layer (SSL) connections for your security and privacy. Your credit card information will be received on a secure payment page with a browser address beginning with "https://". If you look at the Web site address in your browser window, non-secure sections of my site begin with “http://.” When you move to a secure area, the address changes to “https://”; the “s” means secure. You will also see a lock displayed on your web page, the location will vary depending on the web browser you are using.  

Last Updated 04/14/24